Healthcare plans and consumer perceptions of healthcare institutions.

Consumer perceptions of the healthcare environment--an investigation to determine what matters.

Using multilevel modeling to assess case-mix adjusters in consumer experience surveys in health care.

BACKGROUND Ratings on the quality of healthcare from the consumer's perspective need to be adjusted for consumer characteristics to ensure fair and accurate comparisons between healthcare providers or health plans. Although multilevel analysis is already considered an appropriate method for analyzing healthcare performance data, it has rarely been used to assess case-mix adjustment of such data...

The Effect of Information Asymmetry on Consumer Driven Health Plans

The healthcare industry is unique when compared to other industries in that multiple stakeholders manage healthcare services. Consumers are the ultimate users of these services; however, they have relatively little influence on their own health service choices. The industry is changing rapidly with new technologies making access to healthcare information via the Internet and other sources easie...

Consumers or Citizens? Whose Voice Will Healthwatch Represent and Will It Matter?; Comment on “Challenges Facing Healthwatch, a New Consumer Champion in England”

Efforts to achieve effective and meaningful patient and public involvement (PPI) in healthcare have existed for nearly a century, albeit with limited success. This brief commentary discusses a recent paper by Carter and Martin exploring the “Challenges Facing Healthwatch, a New Consumer Champion in England,” and places these challenges in the context of the broader struggle to give a voice to h...

Contracting Out Non-State Providers to Provide Primary Healthcare Services in Tanzania: Perceptions of Stakeholders

Background In the attempt to move towards universal health coverage (UHC), many low- and middle-income countries (LMICs) are actively seeking to contract-out non-state providers (NSPs) to deliver health services to a specified population. Research on contracting-out has focused more on the impact of contracting-out than on the actual processes underlying the intervention and contextual factors ...